Subscriber Management
Customer profiles, plans, billing cycles, usage and documents for every connection, FTTH or any other technology.
26 features · one platform
ISP software for billing, RADIUS, CRM and complaints
Every tool an internet service provider needs to manage subscribers, collect payments, control the network and resolve complaints, in one dashboard.
500+ISPs
141k+Customers
15+Years
Subscribers & Billing
Subscribers, plans and billing
Everything from a new connection to a renewed plan, with GST, payments and dues in one place.
Package / Plan Management
Unlimited plans with different speeds, data limits, validity and prices, assigned by zone, reseller or customer type.
Customer CAF Management
CAF and KYC documents stored digitally with controlled access, searchable in seconds instead of paper files.
Recharge & Renewal
Reminders before expiry and automatic renewal, so plans renew on time without customers calling the office.
Online Bill Payment & Recharge
Customers pay and recharge through the portal or app using UPI, cards, net banking or wallets, confirmed in real time.
Payments / Dues Management
All outstanding balances on one screen, with automatic SMS and email reminders to reduce follow-ups.
Payment Reconciliation
Online, cash and bank payments matched to customer accounts automatically, including partial and split payments.
Network
Billing connected to your network
The connection follows the bill: users are activated, limited, suspended and restored automatically.
RADIUS & MikroTik Integration
PPPoE users created, speed-limited, suspended on expiry and reconnected on payment through RADIUS and MikroTik.
Network Map
A live visual map of switches, OLTs, FMS and splitters, with device status to help technicians find faults faster.
OTT Integration
Bundle OTT entertainment such as OTTplay and PlayboxTV with internet plans, with activation and billing in one system.
Support & Sales
Support, sales and customer communication
Every complaint has an owner, every lead is followed up, and customers always know what is happening.
Complaint Management
Complaints logged as tickets, prioritised, assigned to technicians and tracked until resolved, with reports on response times.
Sales Management
Leads captured, tracked and converted, with a Today Call list so sales staff never miss a follow-up.
SMS & Email Notification
Automatic messages for bills, payments, renewals and complaint updates, with editable templates.
IVR Integration
Callers check balances, register complaints and get updates through IVR, reducing routine calls to your team.
Android & iOS App
Apps for customers to pay, renew and raise complaints, and for engineers to manage tasks and update tickets on the go.
Team & Partners
Field teams, stock, staff and resellers
Know where your engineers are, what stock they hold, how your team is working and how your resellers are performing.
Inventory Management
Stock in, purchase history and devices assigned to engineers, with fibre tracking and verification for accountability.
Live Location Tracking
GPS tracking of field staff on a map, with route history and check-ins for faster assignments.
Attendance Management
Daily check-in and check-out for office and field staff, with location-based validation and reports.
Salary Management
Salaries generated from attendance, roles, bonuses and deductions, with a complete salary history.
Reseller Management
Reseller lists, price books, custom limits and branding, with payment, top-up and failed-payment reports.
Finance & Reports
Finance, reports and control
See revenue, expenses and profit any day of the month, with a full record of who changed what.
Complete Reporting
Reports on billing, complaints, payments, sales and customers, filtered and exported in multiple formats.
Revenue Report
Daily, weekly, monthly or custom revenue from subscriptions, recharges and resellers, with charts and filters.
Expense Management
Business expenses logged by category with budgets and month-on-month comparison to spot cost leaks.
Profit & Loss Account
A real-time profit and loss statement from all income and expenses, ready for reviews and audits.
Audit Logs
Every login, change and configuration update recorded with time and user, filterable by date and activity.
Trash Management
Deleted customers, plans and transactions kept safely, so authorised users can restore them if needed.
Getting started
Go live in four simple steps
Our team handles setup, data migration and training, so your billing keeps running while you switch.
1
Book a free demo
See ISPMate with your own plans and tell us about your network.
2
Setup and migration
We configure plans, GST and payment gateways and import your subscribers.
3
Network integration
We connect RADIUS, MikroTik and your bandwidth manager, and train your teams.
4
Go live with support
Start billing from ISPMate with our support team on phone, email and WhatsApp.