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#ISP Management Solution

Subscriber Management

Managing subscribers is the heart of any ISP business, and ISPMate makes it incredibly easy and efficient. Whether you're deploying Fiber to the Home (FTTH) or any other technology, ISPMate helps you keep all subscriber data organized in one place.

You can manage customer profiles, service plans, billing cycles, usage data, and more. The system supports digital onboarding, document storage, and alerts, reducing paperwork and manual errors. Real-time visibility into active, inactive, and pending users helps streamline operations. It also integrates with other modules for billing, complaints, and payments, making subscriber handling smoother than ever before.

 
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#ISP Management Solution

Customer CAF Management

No more stacks of physical documents or the risk of data loss. ISPMate’s Customer CAF (Customer Application Form) Management feature allows you to digitize and securely store all customer documents. From identity proofs to service agreements, everything is saved in softcopy with encrypted protection and proper access controls.

This not only reduces storage and retrieval time but also ensures compliance with data regulations. You can easily search, retrieve, and share customer files when needed, without the risk of misplacing documents. It’s a smarter, safer, and more sustainable way to manage sensitive customer information.

 
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#ISP Management Solution

Recharge Renewal

ISPMate simplifies the recharge renewal process with a fully automated and intuitive system. Customers can renew their internet plans quickly without needing to contact support or visit an office. Whether you're offering multiple bandwidth plans, prepaid or postpaid models, or custom packages, ISPMate ensures a seamless experience.

The platform sends proactive alerts and reminders to customers when their plans are due for renewal, ensuring uninterrupted service. For ISPs, this means reduced manual workload, fewer support tickets, and better customer satisfaction. It also supports auto-renewal configurations, which improve retention and help maintain consistent revenue flow.

 
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#ISP Management Solution

Online Bill Payment & Recharge

Say goodbye to delayed payments and manual reconciliations. ISPMate allows customers to make online payments and recharge their internet plans directly through a user-friendly portal or mobile app. Supporting multiple payment gateways and UPI systems, the process is secure, fast, and hassle-free. Customers receive instant confirmation, and the amount is reflected immediately in the system.

ISPs benefit from timely payments, real-time reports, and reduced overhead. The platform is built to handle high volumes of transactions without glitches, ensuring a smooth digital experience for all users. This improves cash flow and enhances customer convenience significantly.

 
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#ISP Management Solution

Payments / Dues Management

Keeping track of payments and pending dues across hundreds of customers can be exhausting—but not with ISPMate. Our Dues Management feature displays all customer balances on a single, easy-to-navigate dashboard. You can filter dues by amount, due date, area, or customer type.

Automated reminders via SMS and email reduce the need for follow-up calls. With this centralized system, your team spends less time chasing payments and more time growing your business. It also integrates with billing, reports, and CRM modules, giving you a complete financial overview in real time.

 
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#ISP Management Solution

Payment Reconciliation

Reconciling payments manually is often tedious and prone to errors. ISPMate's Payment Reconciliation feature helps ISPs match incoming payments with customer accounts automatically. It supports multiple payment modes—bank transfers, UPI, online gateways—and ensures every payment is accurately reflected. Whether the transaction is partial, late, or split across channels, ISPMate cross-verifies and reconciles records seamlessly.

This leads to fewer discrepancies, faster closings, and better transparency. You can also generate reconciliation reports, highlight mismatches, and maintain a solid financial audit trail, keeping your books clean and your team stress-free.

 
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#ISP Management Solution

Complaint Management

Great service doesn’t end with installation—it thrives on customer support. ISPMate’s Complaint Management system ensures that customer issues are logged, tracked, and resolved efficiently. Customers can register complaints through the web portal or mobile app, receive ticket numbers, and get status updates via SMS or email.

The dashboard helps your team prioritize complaints based on urgency and assign them to the right technician. You can monitor resolution timelines, track repeat complaints, and measure team performance with detailed reports. This leads to faster response times, increased customer trust, and stronger brand loyalty.

 
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#ISP Management Solution

Sales Management

ISPMate’s Sales Management module streamlines your entire sales pipeline—from lead creation to final conversion. The Create Lead option allows your team to capture inquiries instantly, while Manage Leads helps you track the progress of each lead with status updates, follow-up history, and assignment to team members. The Today Call feature ensures your sales staff never miss a scheduled follow-up, keeping daily targets on track.

This powerful system boosts efficiency, ensures lead accountability, and helps your team convert prospects into loyal customers through organized and consistent outreach

 
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#ISP Management Solution

Inventory Management

ISPMate’s Inventory Management system is designed to give ISPs full control over their stock and equipment, from procurement to field deployment. Using features like Stock In, Purchase History, and My Stock, you can track every item received or used. Assign devices and materials to field teams or users using Assign to Engg and Assign to User, and handle transfers seamlessly with Stock Transfer to Engineer.

You can also manage fiber logistics with Wire In, Wire Purchase History, and Assign Wire to Engg/User. The platform supports Stock Verification, Wire Verification, and Store Management, ensuring accountability at every level. This structured approach minimizes losses, improves field readiness, and provides complete transparency into your hardware and material flow.

 
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#ISP Management Solution

Android & iOS App

ISPMate offers powerful mobile apps for both Android and iOS, built for customers and engineers alike. Customers can use the app to view usage, pay bills, renew packages, and raise complaints—right from their phone. Engineers can use their version to manage assigned tasks, update complaint statuses, and access customer details on the go.

The app interface is clean, fast, and user-friendly. With push notifications, real-time updates, and full system integration, the app significantly enhances engagement and convenience, making ISPMate accessible wherever you are.

 
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#ISP Management Solution

IVR Integration

ISPMate’s IVR (Interactive Voice Response) system transforms how you handle customer calls. Instead of routing all queries to a human agent, IVR can guide customers through a series of voice prompts to check balance, lodge complaints, or renew services.

This improves efficiency by reducing call volume for basic inquiries and frees up your support staff for more complex issues. The system integrates seamlessly with customer records, ensuring a personalized experience. With call tracking and logging, you also gain valuable insights into customer behavior and service quality.

 
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#ISP Management Solution

SMS & Email Notification

Keeping customers informed is essential, and ISPMate handles this brilliantly through its SMS and Email Notification system. Every important action—bill generation, payment confirmation, complaint updates, renewals—is accompanied by real-time alerts.

You can customize templates, automate dispatches, and even send promotional or reminder messages. This level of communication improves transparency, reduces missed payments, and enhances customer satisfaction. Plus, it builds trust by showing that your company values proactive service. All logs are stored for audit and analysis

 
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#ISP Management Solution

Complete Reporting

Data-driven decisions start with clear, comprehensive reporting. ISPMate provides an extensive suite of reports, covering everything from billing and complaints to payments, sales, and customer behavior. Whether you need daily summaries, monthly insights, or detailed audit trails, everything is available in one place.

Reports can be exported in multiple formats and filtered to meet specific business needs. With these tools, ISPs can monitor trends, identify inefficiencies, and optimize operations to drive growth. It's your control room for business performance.

 
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#ISP Management Solution

Expense Management

Managing office expenses doesn’t have to be chaotic. ISPMate’s Expense Management module allows you to log, categorize, and monitor every business expense—whether it’s salary payments, utility bills, hardware purchases, or fuel for field engineers.

You can set budgets, compare month-on-month spending, and identify cost leaks easily. With role-based access, your accounting team can manage entries securely, while managers can approve expenses on the go. This helps in maintaining financial discipline and improving profitability.

 
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#ISP Management Solution

Profit & Loss Account

Understanding your financial health is crucial, and ISPMate gives you a clear Profit & Loss statement at your fingertips. The system tracks all income streams—recharges, bill payments, add-on services—and subtracts operating costs, salaries, and other business expenses to show you your net profit.

These insights help you evaluate growth, identify profitable plans, and adjust pricing or strategies as needed. Whether you're preparing for audits or internal reviews, ISPMate gives you reliable, real-time access to your business's financial performance.

 
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#ISP Management Solution

Audit Logs

Transparency and traceability are key in ISP operations. ISPMate’s Audit Log feature maintains a detailed record of every action taken within the system—whether it’s a user login, data update, or configuration change. This is especially helpful for monitoring staff activity, resolving disputes, or preparing for audits.

You can filter logs by date, user, or activity type, and all entries are timestamped for clarity. This level of accountability not only protects your business but also helps ensure that your team follows standard operating procedures consistently.

 
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#ISP Management Solution

Network Map

ISPMate’s advanced Network Map feature gives ISPs full control over their infrastructure with a visual and interactive layout. You can easily add and manage core network components like Switches, OLTs (Optical Line Terminals), FMS (Fiber Management Systems), and Splitters. Each element is mapped to its real-world location, helping technicians and admins quickly identify and troubleshoot issues.

This live representation ensures better planning, accurate deployment, and fast resolution of faults. With status indicators and device health monitoring, it’s easier than ever to manage your fiber and broadband network visually, without guesswork or outdated documentation.

 
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#ISP Management Solution

Reseller Management

ISPMate’s Reseller Management system is designed to empower ISPs to seamlessly manage and monitor multiple resellers under a unified platform. You can maintain a detailed Reseller List, define pricing structures through the Price Book, and gain full financial visibility with various reports.

The system includes detailed Reseller Payment Reports, Top-up Reports, Pending Payments, and Failed Payments, all accessible with a few clicks. Each reseller operates with custom limits and branding, while the ISP retains total control and oversight. This setup ensures scalable growth, transparent transactions, and a strong, organized partner network.

 
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#ISP Management Solution

Package / Plan Management

Managing various internet plans is easy with ISPMate’s robust Package and Plan Management module. You can create unlimited plans with different speeds, data limits, validity periods, and pricing tiers. Whether you offer prepaid, postpaid, or combo deals, ISPMate handles it all seamlessly. The system allows for real-time upgrades, prorated billing, and custom discounts.

You can also assign plans based on reseller zones, customer types, or business categories. With proper analytics and usage tracking, you get full visibility into which plans perform best, enabling smarter decision-making and better profitability.

 
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#ISP Management Solution

OTT Integration

ISPMate now offers seamless OTT Integration, enabling ISPs to bundle entertainment services directly into internet plans. With direct support for platforms like OTTplay and PlayboxTV, your customers can access a wide range of popular streaming channels and content—all from a single subscription.

This integration helps ISPs provide more value, attract entertainment-loving users, and stay ahead of competitors. Whether you're offering custom entertainment combos or complete OTT packages, ISPMate makes activation, billing, and management simple and centralized—no third-party juggling required.

 
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#ISP Management Solution

Live Location Tracking (Map Integration)

ISPMate’s Map feature provides real-time tracking of your field team with pinpoint accuracy. With Employee Location, you can view the current GPS location of your engineers and staff as they move between tasks, improving task assignment and response time.

The Location History tab maintains a full record of travel routes and check-ins, ensuring complete visibility into movement logs for accountability and performance analysis. This system enhances operational efficiency, boosts transparency, and ensures that resources are allocated optimally. Ideal for ISPs managing on-ground installations, repairs, or surveys.

 
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#ISP Management Solution

Salary Management

ISPMate simplifies payroll processing with its intuitive Salary Management module. The Generate Salary feature enables you to calculate and disburse employee salaries in just a few clicks, factoring in attendance, roles, and any applicable bonuses or deductions.

Once processed, all transactions are securely stored under Salary History, providing a transparent and organized record of past payments. This eliminates manual errors, saves administrative time, and ensures that every staff member is paid accurately and on time. With ISPMate, managing payroll becomes stress-free and fully auditable.

 
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#ISP Management Solution

Trash Management

ISPMate’s Trash Management system gives you full control over deleted records. Whether it's customer profiles, plans, or transactions, deleted data isn’t lost forever—it is stored securely in a separate trash module.

From here, authorized users can review and restore accidentally deleted entries, adding a safety layer to your operations. This feature helps prevent critical data loss and supports audit trails and compliance, ensuring you never lose essential information due to human error.

 
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#ISP Management Solution

Attendance Management

ISPMate includes a built-in Attendance Management module that helps track daily check-ins and check-outs of employees. Whether your team is working in the office or out in the field, attendance is logged digitally—ensuring accuracy and eliminating traditional timekeeping hassles.

Integration with location data adds a further layer of validation. This system helps HR and management maintain discipline, generate reports, and streamline monthly payroll processing.

 
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#ISP Management Solution

Revenue Report

Gain a complete picture of your financial performance with ISPMate’s Revenue Report feature. This tool provides in-depth insights into daily, weekly, monthly, and custom-date revenues generated from subscriptions, recharges, and reseller activity.

Graphs, filters, and export options make analysis quick and effective. With this powerful reporting system, ISPs can measure business health, make informed decisions, and spot trends that drive profitability.

 
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Get in Touch

India

Meet Us in India
D-77, 1st Floor, Noida Sector – 63, Uttar Pradesh, India – 201301


usa

Meet Us in USA
2472, NW, 175, Street Edmond,
OK – 73012 USA


Email Us
sales@ispmate.com


Phone

Call Us:
+91-8802782067
+91-8882133237 / 0120-4262443

Reach to Us

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FAQ

Frequently Asked Questions

Why is my internet connection slow during certain times of the day?

Internet speeds can be affected by various factors, including high network usage during peak hours, congestion on the ISP’s network, or issues with the ISP’s infrastructure. You can contact your ISP to check for potential issues and possible solutions.

What should I do if my internet connection keeps dropping?

If your internet connection keeps dropping, try the following steps:
a. Restart your modem and router.
b. Check for firmware updates for your router.
c. Check for loose or damaged cables.
d. Check for interference from other devices.
e. Contact your ISP if the issue persists, as it might be an ISP-related problem.

What is the difference between upload and download speeds?

Download speed refers to the rate at which data is transferred from the internet to your device. Upload speed, on the other hand, is the rate at which data is transferred from your device to the internet. Both speeds are measured in Mbps (megabits per second).

What is the difference between a wired and wireless internet connection?

A wired internet connection uses physical cables, such as Ethernet cables, to connect devices to the internet. It offers a stable and generally faster connection but requires physical connections to devices. On the other hand, a wireless internet connection (Wi-Fi) uses radio waves to connect devices without the need for cables, providing more flexibility and mobility but may have slightly lower speeds and stability compared to wired connections.

What is the best internet service provider (ISP) in my area?

The best ISP for you will depend on your location and your specific needs. Research and compare ISPs in your area based on factors like internet speed, reliability, customer reviews, and pricing. Online tools and websites can help you find the available ISPs in your location and their offerings.

What is the average internet speed I should expect from my ISP?

The average internet speed can vary depending on your location and the type of internet connection. In many countries, standard broadband connections typically offer speeds of 10-50 Mbps, while fiber-optic connections can provide much higher speeds, ranging from 100 Mbps to over 1 Gbps.

What is a data cap, and how does it affect my internet usage?

A data cap is a limit set by your ISP on the amount of data you can use in a billing cycle. If you exceed this limit, your ISP may slow down your internet speed or charge you extra fees. It’s essential to be aware of your data cap to avoid unexpected charges.

What are the benefits of using a fiber-optic internet connection?

Fiber-optic internet offers several benefits, including:
a. Extremely fast and symmetrical upload and download speeds.
b. Low latency, making it ideal for online gaming and video conferencing.
c. Immunity to electromagnetic interference.
d. No signal degradation over long distances.
e. Future-proof technology with potential for even higher speeds in the future.

Is it safe to use public Wi-Fi networks?

Public Wi-Fi networks can be risky as they are often unsecured, making it easier for hackers to intercept your data. Avoid accessing sensitive information like online banking on public Wi-Fi. Use a VPN (Virtual Private Network) to encrypt your data and protect your privacy.

How can I monitor and control the devices connected to my home network?

Some modern routers come with built-in features that allow you to monitor and control devices connected to your network. Additionally, you can use third-party apps or software to manage network usage, set up parental controls, and monitor traffic on your home network.

 
Expert Help

Get Started with Expert ISP Billing Solutions Today

Ready to take your business to the next level with innovative ISP Billing solutions? Our team of experts is here to help you unlock.

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