ISP CRM software that knows every subscriber
Leads, KYC, plans, payments, complaints and field staff in one place. Your team sees the full history of each connection, and customers pay, renew and raise tickets from their own app.
What is ISP CRM software?
ISP CRM software is a customer relationship management system built for internet service providers. It keeps every subscriber’s profile, KYC, plan, payments and complaints in one record, and helps your team win new connections, resolve faults and keep customers renewing.
A generic CRM tracks contacts and deals. An ISP needs more: the CRM has to know which plan a customer is on, whether they have paid, whether their connection is online and which engineer is assigned to their area. That is why ISPMate builds CRM, billing and network control into the same system.
From enquiry to renewal, in one record
Lead captured
Enquiries from calls, the website or walk-ins go into a lead list with follow-up dates.
Connection installed
KYC is collected, the plan is assigned and an engineer is sent to install.
Support and complaints
Faults are logged as tickets, assigned to engineers and tracked until closed.
Renewal and payment
Reminders go out before expiry and customers renew online from the app.
CRM features built for ISPs
Complete subscriber profile
Plan, usage, payments, complaints and documents for each connection on one screen.
Lead and sales management
Leads tracked from enquiry to installation, with a Today Call list so no follow-up is missed.
Digital CAF and KYC
CAF and KYC documents stored digitally and searchable in seconds, with controlled access.
Complaint tickets
Tickets prioritised, assigned to technicians and tracked, with reports on response times.
SMS, email and IVR updates
Automatic messages for bills, renewals and ticket updates, and IVR for routine queries.
Apps for customers and engineers
Customers pay, renew and raise complaints; engineers update tickets with live location.
Generic CRM vs ISPMate ISP CRM
| Task | Generic CRM | ISPMate |
|---|---|---|
| See a customer’s plan and expiry | not available | on the profile |
| Check if the connection is online | not available | linked to RADIUS |
| GST invoices and online payments | separate billing tool | built in |
| Suspend unpaid users | manual on the router | automatic on expiry |
| Assign complaints by area | basic tasks | tickets with engineer app |
| Customer self-service app | not included | pay, renew and raise tickets |
CRM connected to the rest of your ISP
The CRM shares one database with billing and the network, so nothing is entered twice.
Guides on ISP customer management
ISP CRM and billing features
The 5 CRM and 5 billing features to check before you choose software.
Customer portal and app
What subscribers can do themselves, and how it cuts support calls.
Frequently asked questions
What is ISP CRM software?
ISP CRM software is a customer relationship management system for internet service providers. It keeps each subscriber’s profile, KYC, plan, payments and complaints in one record and helps the team manage leads, support and renewals.
How is an ISP CRM different from a normal CRM?
An ISP CRM is connected to billing and the network. It shows each customer’s plan, expiry, payments and connection status, and can suspend or restore service automatically, which a generic CRM cannot do.
Does ISPMate CRM include billing?
Yes. ISPMate includes GST billing, online payments, dues and automatic renewal in the same system as the CRM, so every payment appears on the subscriber’s profile.
Can my engineers use ISPMate on mobile?
Yes. Engineers get an Android and iOS app to see assigned complaints, update tickets and share live location, and customers get their own app to pay, renew and raise complaints.
Can I move my existing customer data to ISPMate?
Yes. The ISPMate team imports your subscribers, plans and dues during setup and connects your RADIUS or bandwidth manager before you go live.
See ISPMate CRM with your own customers
Book a free demo. We will show you leads, subscriber profiles, complaint tickets and renewals working together.
