#ISP Management Solution
Subscriber Management
Managing subscribers is the heart of any ISP business, and ISPMate makes it incredibly easy and efficient. Whether you're deploying FTTH or any other technology, all subscriber data stays organized in one place.
Manage customer profiles, plans, billing cycles, usage data, and more. Digital onboarding, document storage, and automated alerts ensure smooth, controlled operations with real-time visibility.
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#ISP Management Solution
Customer CAF Management
No more stacks of physical documents or risk of data loss. ISPMate’s Customer CAF Management digitizes and securely stores all customer documents with encrypted protection and controlled access.
Reduce storage and retrieval time while ensuring regulatory compliance. Instantly search, retrieve, and share customer files without misplacement risks—making CAF handling smarter, safer, and sustainable.
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#ISP Management Solution
Recharge Renewal
ISPMate simplifies the recharge renewal process with a fully automated and intuitive system. Customers can renew plans quickly without contacting support or visiting an office, regardless of plan type or billing model.
Proactive alerts and renewal reminders ensure uninterrupted service. Auto-renewal reduces manual workload, lowers support tickets, improves customer satisfaction, and ensures consistent revenue flow.
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#ISP Management Solution
Online Bill Payment & Recharge
Say goodbye to delayed payments and manual reconciliations. ISPMate enables customers to pay bills and recharge plans instantly via a secure web portal or mobile app with support for multiple gateways and UPI.
Payments are confirmed in real time, improving cash flow and reporting accuracy for ISPs. Built for high transaction volumes, the platform ensures a smooth and reliable digital payment experience.
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#ISP Management Solution
Payments / Dues Management
Tracking payments and pending dues across hundreds of customers can be overwhelming—but not with ISPMate. The Dues Management dashboard shows all outstanding balances in one clear, easy-to-use view with powerful filters by amount, due date, area, or customer type.
Automated SMS and email reminders reduce follow-ups significantly. Deep integration with billing, CRM, and reporting modules delivers a complete real-time financial overview with zero guesswork.
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#ISP Management Solution
Payment Reconciliation
Manual payment reconciliation is time-consuming and error-prone. ISPMate’s Payment Reconciliation module automatically matches incoming payments with customer accounts across multiple channels—including bank transfers, UPI, and online gateways—ensuring every transaction is captured accurately.
Partial, delayed, or split payments are handled seamlessly, reducing discrepancies and accelerating financial closures. Detailed reports and audit trails keep your books clean, transparent, and stress-free.
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#ISP Management Solution
Complaint Management
Great service doesn’t end with installation—it thrives on responsive customer support. ISPMate’s Complaint Management system ensures every issue is logged, tracked, and resolved efficiently with real-time status updates via SMS or email.
A centralized dashboard helps prioritize complaints by urgency, assign them to the right technicians, and track resolution timelines. Insightful reports improve response times, customer trust, and long-term brand loyalty.
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#ISP Management Solution
Sales Management
ISPMate’s Sales Management module streamlines your entire sales pipeline— from lead creation to final conversion. Create Lead captures inquiries instantly, while Manage Leads tracks progress with clear statuses, follow-up history, and team assignment.
The Today Call feature ensures sales staff never miss follow-ups and daily targets stay on track. This structured workflow improves efficiency, enforces accountability, and converts prospects into long-term customers.
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#ISP Management Solution
Inventory Management
ISPMate’s Inventory Management system gives ISPs complete control over stock and equipment—from procurement to field deployment. Track every item using Stock In, Purchase History, and My Stock to maintain accurate visibility across operations.
Assign devices and materials to engineers or users, manage transfers seamlessly, and handle fiber logistics with wire tracking and verification. This ensures accountability at every level while reducing losses and improving field readiness with full transparency.
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#ISP Management Solution
Android & iOS App
ISPMate provides powerful mobile apps for both Android and iOS, designed for customers and engineers alike. Customers can view usage, pay bills, renew plans, and raise complaints directly from their smartphones.
Engineers can manage assigned tasks, update complaint statuses, and access customer details on the go. With real-time updates, push notifications, and full system integration, ISPMate stays accessible anytime, anywhere.
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#ISP Management Solution
IVR Integration
ISPMate’s IVR (Interactive Voice Response) system modernizes how ISPs handle customer calls. Instead of routing every query to a human agent, IVR intelligently guides customers to check balances, register complaints, or renew services instantly.
This reduces routine call volume and frees support teams for complex issues. Seamless integration with customer records enables personalized interactions, while call logs and analytics provide valuable insights into customer behavior and service quality.
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#ISP Management Solution
SMS & Email Notification
Keeping customers informed is critical, and ISPMate excels with its robust SMS and Email Notification system. Every key action—bill generation, payment confirmation, complaint updates, and renewals—is communicated instantly through real-time alerts.
Customize templates, automate dispatches, and send promotional or reminder messages effortlessly. Proactive communication improves transparency, reduces missed payments, enhances customer satisfaction, and builds trust. All notification logs are securely stored for audits and performance analysis.
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#ISP Management Solution
Complete Reporting
Data-driven decisions begin with clear, comprehensive reporting. ISPMate delivers an extensive suite of reports covering billing, complaints, payments, sales, and customer behavior—all accessible from a single dashboard.
Generate daily summaries, monthly insights, or detailed audit trails with ease. Filter and export reports in multiple formats to identify trends, uncover inefficiencies, and optimize operations. This is your control room for real-time business performance.
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#ISP Management Solution
Expense Management
Managing office expenses doesn’t need to be chaotic. ISPMate’s Expense Management module lets you log, categorize, and monitor every business expense—salaries, utilities, hardware purchases, or fuel costs for field engineers.
Set budgets, compare month-on-month spending, and quickly identify cost leakages. Role-based access allows accountants to manage entries securely while managers approve expenses on the go—ensuring financial discipline and improved profitability.
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#ISP Management Solution
Profit & Loss Account
Understanding your financial health is critical, and ISPMate delivers a clear, real-time Profit & Loss statement at your fingertips. The system tracks all income streams—recharges, bill payments, and add-on services—while accurately accounting for operating costs, salaries, and expenses.
These insights help evaluate growth, identify profitable plans, and refine pricing or business strategies with confidence. Whether for audits or internal reviews, ISPMate ensures reliable access to your business’s financial performance at all times.
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#ISP Management Solution
Audit Logs
Transparency and traceability are critical in ISP operations. ISPMate’s Audit Logs maintain a detailed record of every system activity—user logins, data updates, configuration changes, and more.
Logs can be filtered by date, user, or activity type, with each action timestamped for clarity. This ensures accountability, strengthens compliance, and helps teams consistently follow standard operating procedures.
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#ISP Management Solution
Network Map
ISPMate’s advanced Network Map gives ISPs complete visibility into their infrastructure through a live, interactive, visual layout. Easily manage core components like Switches, OLTs, FMS, and Splitters with real-world geographic mapping.
Live status indicators, device health monitoring, and fault visibility help technicians troubleshoot faster, plan deployments accurately, and eliminate outdated documentation or guesswork.
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#ISP Management Solution
Reseller Management
ISPMate’s Reseller Management system empowers ISPs to manage, monitor, and scale multiple resellers from a single unified platform. Maintain a complete reseller list, configure pricing via Price Books, and gain full financial visibility with real-time reports.
Access reseller payment, top-up, and failed payment reports instantly. Each reseller operates with custom limits and branding while the ISP retains full control—ensuring transparency, scalability, and strong partner governance.
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#ISP Management Solution
Package / Plan Management
Managing internet plans becomes effortless with ISPMate’s powerful Package and Plan Management module. Create unlimited plans with different speeds, data limits, validity periods, and pricing tiers— whether prepaid, postpaid, or combo deals.
Plans can be assigned by reseller zones, customer types, or business categories. Built-in analytics and usage tracking provide full visibility into top-performing plans, enabling smarter pricing strategies and higher profitability.
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#ISP Management Solution
OTT Integration
ISPMate enables seamless OTT integration, allowing ISPs to bundle premium entertainment directly with internet plans. With native support for platforms like OTTplay and PlayboxTV, customers enjoy popular streaming content through a single subscription.
This integration helps ISPs deliver more value, attract entertainment-focused users, and stay ahead of competitors. Activation, billing, and management remain fully centralized—no third-party juggling required.
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#ISP Management Solution
Live Location Tracking (Map Integration)
ISPMate’s map-based live location feature enables real-time tracking of your field workforce with pinpoint GPS accuracy. Monitor engineers and staff as they move between tasks, ensuring faster assignment and improved response times.
Location history maintains a complete log of routes and check-ins, offering transparency and accountability. This improves operational efficiency, enhances field visibility, and ensures optimal utilization of on-ground resources for installations, repairs, and surveys.
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#ISP Management Solution
Salary Management
ISPMate simplifies payroll processing with an intuitive Salary Management module. Generate employee salaries in just a few clicks by automatically factoring attendance, roles, bonuses, and deductions— eliminating manual calculations.
All processed transactions are securely stored under Salary History, ensuring full transparency and a clean audit trail. This saves administrative time, reduces errors, and guarantees accurate, on-time payments—making payroll stress-free and fully auditable.
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#ISP Management Solution
Trash Management
ISPMate’s Trash Management system gives you complete control over deleted records. Whether customer profiles, plans, or transactions, deleted data is never lost—it is securely stored inside a dedicated trash module.
Authorized users can review, restore, or permanently remove entries, adding a critical safety layer to daily operations. This prevents accidental data loss, supports audit compliance, and ensures essential business information is always recoverable.
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#ISP Management Solution
Attendance Management
ISPMate includes a built-in Attendance Management module that accurately tracks daily check-ins and check-outs of employees. Whether staff work from the office or operate in the field, attendance is logged digitally— eliminating traditional timekeeping hassles.
Location-based validation adds an extra layer of accountability. HR and management teams can maintain discipline, generate detailed reports, and seamlessly streamline monthly payroll processing using verified attendance data.
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#ISP Management Solution
Revenue Report
Gain a complete and accurate view of your financial performance with ISPMate’s Revenue Report module. Track daily, weekly, monthly, or custom-date revenues from subscriptions, recharges, and reseller activity—all from a single dashboard.
Interactive graphs, advanced filters, and export options make analysis fast and actionable. With clear revenue insights, ISPs can measure business health, identify growth trends, and make confident, data-driven decisions to maximize profitability.
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